Work with a Fortune 500 company, who is the nation’s largest retail bookseller and a leading retailer of content, digital media and educational products.

 

What to Expect

On a day-to-day basis, Service Partners can expect to participate in the following activities:

• Handle customer inquiries regarding order status, membership, and/or marketplace order.
• Create a case in client system for every interaction
• Research customers account to accurately identify best solution/answer for customer inquiry
• Use client knowledge base to provide customer with accurate and complete information

 

Skills of Top Performing Service Partners

• Strive to resolve technical issues on the first call
• Knowledge of Comcast processes and policies
• Build trust and rapport with the customer through clear, respectful interaction
• Understand “client call flow”

 

Hours Available:

8:00am –11:00pm EST (Monday through Friday)

9:00am –11:00pm EST (Sunday and Saturday)

365 days per year/7 days a week

 

Peak Days

Monday and Tuesday

 

Weekend Servicing Requirement

8 Intervals (4 hours) required on a Saturday or Sunday or a combination of both

 

Pay: $11.00 hour

 

Be sure to check the minimum equipment requirements

 

*All opportunities subject to availability*