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Telehealth Customer Support

Work with this client to provide anything access to board certified doctors and pediatricians from where it's most convenient for patients - home, office or on the go. 

What to Expect

  • Assist new or existing patients in a friendly courteous manner when processing requests for consultations with physicians
  • Assist patients to reset their login/passwords, troubleshoot their profile and mobile app and if need be, escalate to create a support ticket
  • Make callback contacts using the client procedure when required by the client or patient as a follow up
  • Be familiar with HIPAA and other applicable healthcare laws and regulations.  Completion of certain healthcare modules each year in order to remain on the program
  • Register new patients for service through the patient's affiliation or organization

Skills of Top Performing Service Partners

  • Patience, critical thinking, a unique ability to manage stress, the ability to work under pressure
  • Skill and efficiency in writing and verbal communication
  • Knowledgeable, friendly and eloquent customer interaction

Hours Available: 7 days a week, 365 days  8:00 a.m. - 11:00 p.m. EST

Weekend Requirements:

8 intervals (4 hours) required on Saturday and/or Sunday or combination of both

Pay: $11.50 per hour

Be sure to check the minimum equipment requirements

*All opportunities subject to availability*

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