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Creative Resources Connections​
Creative Resources Connections​
866-382-3564

Telehealth Customer Support
Telehealth Customer Support
Work with this client to provide anything access to board certified doctors and pediatricians from where it's most convenient for patients - home, office or on the go.
What to Expect
- Assist new or existing patients in a friendly courteous manner when processing requests for consultations with physicians
- Assist patients to reset their login/passwords, troubleshoot their profile and mobile app and if need be, escalate to create a support ticket
- Make callback contacts using the client procedure when required by the client or patient as a follow up
- Be familiar with HIPAA and other applicable healthcare laws and regulations. Completion of certain healthcare modules each year in order to remain on the program
- Register new patients for service through the patient's affiliation or organization
Skills of Top Performing Service Partners
- Patience, critical thinking, a unique ability to manage stress, the ability to work under pressure
- Skill and efficiency in writing and verbal communication
- Knowledgeable, friendly and eloquent customer interaction
Hours Available: 7 days a week, 365 days 8:00 a.m. - 11:00 p.m. EST
Weekend Requirements:
8 intervals (4 hours) required on Saturday and/or Sunday or combination of both
Pay: $11.50 per hour
Be sure to check the minimum equipment requirements
*All opportunities subject to availability*
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