The Sporting Goods Client serves and inspires athletes and outdoor enthusiasts to achieve their personal best through a blend of dedicated associates, in-store services and unique specialty shop-in-shops dedicated to Team Sports, Athletic Apparel, Golf, Lodge/Outdoor, Fitness and Footwear.

What to Expect

• Respond to “Where is my order?” calls
• Assisting customers with product questions
• Placing new orders/volume orders
• Handling existing orders: returns/replacements
• Provide store-specific support
• Tracking shipments
• Gift Card/Loyalty Card support
• Dispositioning all calls
• Deliver first call resolution with white glove service

Skills of Top Performing Service Partners

• Have agents that are fluent, both written and verbal, in English
• Demonstrate a proven ability to deal with challenging customers and situations
• Are confident in their ability to achieve metrics
• Build and maintain strong working relationships through exceptional
• communication
• Provide proven problem-solving capabilities to deliver practical solutions
• Expertly navigate the Internet and demonstrate a working knowledge of Microsoft Office programs such as Outlook, Excel and Word
• Type 25+ words per minute
• Demonstrate a working knowledge of a variety of sports and outdoor activities

Hours Available:  

7 days a week   8:00 a.m. - 12:00 a.m. EST

Weekend Requirements:

8 intervals (4 hours) required on Saturday, Sunday or a combination of both and on all Federal holidays

Pay: $11.00 per hour

Be sure to check the minimum equipment requirements

*All opportunities subject to availability*