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The Sporting Goods Client serves and inspires athletes and outdoor enthusiasts to achieve their personal best through a blend of dedicated associates, in-store services and unique specialty shop-in-shops dedicated to Team Sports, Athletic Apparel, Golf, Lodge/Outdoor, Fitness and Footwear.

What to Expect

  • Respond to “Where is my order?” calls
  • Assisting customers with product questions
  • Placing new orders/volume orders
  • Handling existing orders: returns/replacements
  • Provide store-specific support
  • Tracking shipments
  • Gift Card/Loyalty Card support
  • Dispositioning all calls
  • Deliver first call resolution with white glove service

Skills of Top Performing Service Partners

  • Have agents that are fluent, both written and verbal, in English
  • Demonstrate a proven ability to deal with challenging customers and situations
  • Are confident in their ability to achieve metrics
  • Build and maintain strong working relationships through exceptional
  • communication
  • Provide proven problem-solving capabilities to deliver practical solutions
  • Expertly navigate the Internet and demonstrate a working knowledge of Microsoft Office programs such as Outlook, Excel and Word
  • Type 25+ words per minute
  • Demonstrate a working knowledge of a variety of sports and outdoor activities

Hours Available:  

7 days a week   8:00 a.m. - 12:00 a.m. EST

Weekend Requirements:

8 intervals (4 hours) required on Saturday, Sunday or a combination of both and on all Federal holidays

Pay: $11.00 per hour

Be sure to check the minimum equipment requirements

*All opportunities subject to availability*

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