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Cable and Internet Support Client

Work with one the nation's largest video, high-speed Internet and phone providers to residential customers. 


What to Expect

On a day-to-day basis, Service Partners can expect to participate in the following activities:

• Assist callers with billing inquiries

• Build trust and rapport with the customer through clear, respectful interaction

• Determine business offerings that the customer does not currently have and have a value based conversation bridging into a sales offer to upgrade and add on to their service

• Code the sale accurately and completely for the installer

• Always strive to ensure First Call Resolution (FCR) and Customer Rep Satisfaction (Rep-SAT)

Skills of Top Performing Service Partners

• Strive to resolve technical issues on the first call

• Knowledge of processes and policies

• Build trust and rapport with the customer through clear, respectful interaction

• Understand “client call flow”

Hours Available:   Sunday - Saturday   8:00 a.m. -9:00 p.m. ET 

Weekend Requirements:  20 intervals (10 hours) required on Sat, Sun or Mon, or a combination of all three.

Pay: $11.00 per hour

Be sure to check the minimum equipment requirements

*All opportunities subject to availability*

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